Preventative Maintenance

Preventative Maintenance is a proactive approach to door servicing, keeping your doors in peak operating condition, and preventing breakdowns. For all high speed roller doors and sectional doors, we recommend a preventative service to be completed at least twice a year.

The frequency and level of maintenance servicing can often vary from site to site, depending on the use and environment of your doors – that’s why we recommend scheduling a chat with our team, to find the right door maintenance program for you.

What is included in
our Preventative
Maintenance Service?

A Preventative Maintenance Service is a scheduled maintenance program, to routinely service High Speed Roller Doors, and Sectional overhead Doors. The Preventative Maintenance service from Remax Doors typically takes 1 hour per door, and services and assesses all components of the doors.

Following each service, the reports from each door will be compiled and sent to you, along with a list of issues and follow up repairs noted from the service. A quotation will be submitted to you to complete the necessary remedial works shortly thereafter.

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The Service includes;

  • Checking motor and controller operation, identifying signs of failure
  • Resetting Limits
  • Checking fault history on each door controller, to note any recurring issues with the motor or controller
  • Checking voltage to door operators
  • Cleaning sensors, wires, cables, and other
  • Complete minor repairs where feasible. Repairing bent windbars, panel beating tracks, re-wiring loose cables, and patching curtains are all examples of minor repairs we can complete within the service timeframe.
  • Checking and tightening fixings
  • Observing wearable parts for wear and tear that could lead to breakdowns. i.e. tension belts
  • & much more

Additional benefits

In addition to high quality, attention to detail servicing and follow up repairs, signing up to a Remax Doors PM Service program will ensure you also receive priority reactive service, for repairs and breakdowns.

If the PM Service contract is commenced within the first year of installing a Movidor High Speed Door, the warranty for the door will be extended from 12 months, to 3 years.

How often should I service my door?

For preventative maintenance, our standard recommendation is 6 monthly servicing, which we recommend commencing 6 months after the date of install.

However, on doors that  are exceeding 50,000 cycles a year, you might opt for quarterly servicing. Conversely, if the doors aren’t used that regularly, we can set the frequency to a 12 month option.

With brand new doors, we recommend starting with the 6monthly service, and as we build up the service history on the doors and get a gauge on how many cycles the doors are doing on a regular basis, we can determine from there whether or not to increase that to quarterly servicing.

To know more about our Preventative Maintenance plan and understand if it’s right for your operation, get in touch with our team members today.

Call: 1800 010 221

FAQ’s

  • Do you need a scissor lift for every service call out?

    We require the use of a scissor lift for PM Service, for all doors over 3 meters in height. This is due to our safe worth methods catered to the service, and for the safety of all members on site.

  • Will I need to book in each PM Service?

    Once you set the frequency of the servicing on your site, a member of our team will call the designated site contact on the month it is due to be completed, to book in the next service. However, if you’d like to book in an earlier service, or call to confirm when the next service is due, you’re more than welcome to call our team to book it in!

  • Do techs replace parts in PM Servicing?

    Typically, the replacement of all parts are simply noted on the reports, for follow up works to be quoted and completed at a later date. However, depending on site preferences, we can replace low value parts in the service; for example Relocator Brackets, PE Beams, wires, etc.
     
    In the particulars of your contract, we can specify a replacement parts threshold whereby our technicians wont replace anything of value $180+, for example.

  • Do the techs have EWP licences?

    Yes, all our technicians have forklift licences and Elevated Work Platform licences, for scissorlifts. Some of our technicians also have Boom Lift licences, for sites that might wish to utilise their boom lift for door servicing. However, this will need to be confirmed at the time of service.

  • Do you have SWMs for the services you complete?

    Yes, we have Safe Work Method Statements for all works we attend site to completed.

  • When will I see the reports after the service?

    Our standard time of report collation is 2-3 days following the service.

  • What is covered under warranty on the doors?

    According to our Movidor warranty policy, all parts are covered under warranty, but associated call-out and labour costs are chargeable.

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*Same day attendance fees may apply.

We know and understand the importance of minimising downtime when your high-speed doors experience a malfunction. Our expert technicians are on standby, ready to respond swiftly to any breakdowns or issues that arise. With 20+ years of industry experience, we offer fast, reliable repair services on a variety of door brands, to get your doors back in operation as soon as possible.

Whether it’s a motor failure, track misalignment, or intermittent faults,  we provide thorough diagnostics and repairs using high-quality parts. Trust us to resolve breakdowns efficiently, ensuring your operations stay secure and productive.

Available 24/7, we’re just a call away for all your emergency repair needs.